Privacy Policy
Last updated: 1st June 2026
1. Who We Are
Skills Shape provides employability, confidence, progression and independence support for young adults, parents/carers and organisations.
For the purposes of UK data protection law, Skills Shape is the controller of the personal information described in this Privacy Policy.
Business name: Skills Shape
Website: www.skillsshape.co.uk
Email: paul@skillsshape.co.uk
Business address: King Street , Lostiwithiel, Cornwall, PL22 0AQ
2. How We Collect Your Information
We may collect personal information when you:
Contact us through our website, email, phone or social media
Complete an enquiry form, quiz or request for information
Book a free call or coaching session
Purchase or enquire about a Skills Shape service
Subscribe to receive resources, updates or marketing communications
Attend a session, workshop or programme
Work with us through an organisation, training provider, college or referral partner
Interact with our website, subject to your cookie preferences
3. Information We May Collect
Depending on how you interact with Skills Shape, we may collect:
Name
Email address
Telephone number
Age range
Parent/carer or young adult status
Information about the support you are looking for
Career interests, goals, strengths and progression plans
CV, employment, education or training information
Booking and payment information
Communications with us
Quiz responses and results
Website usage information, where you have agreed to analytics or marketing cookies
We aim to collect only the information needed to provide our services, respond to enquiries and improve the support we offer.
4. Why We Use Your Information
We may use your personal information to:
Respond to enquiries and provide information about Skills Shape
Arrange and deliver coaching, workshops or support sessions
Provide requested resources, including your Skills Shape Action Plan
Manage bookings, payments, invoices and customer records
Understand support needs and tailor our services
Communicate with parents/carers, young adults or organisational contacts where appropriate
Send service-related information
Send marketing emails or updates where you have opted in
Improve our website, services and customer experience
Meet legal, safeguarding, insurance, accounting or regulatory responsibilities
Protect the safety, rights and wellbeing of those who use our services
5. Our Lawful Bases for Using Your Information
We use personal information only where we have a lawful basis under UK data protection law.
This may include:
Contract
Where we need your information to provide a service you have requested, manage a booking, issue an invoice or deliver agreed support.
Legitimate Interests
Where it is reasonable and necessary for us to run and improve Skills Shape, respond to enquiries, maintain customer relationships, protect our business and deliver a good service.
We will always consider your rights and privacy before relying on legitimate interests.
Consent
Where you have actively agreed to receive marketing emails, updates, resources or other optional communications.
You can withdraw consent at any time by contacting us or using the unsubscribe link included in marketing emails.
Legal Obligation
Where we need to keep or share information to meet legal, accounting, insurance, safeguarding or other regulatory responsibilities.
6. Marketing Communications
We may send you information about Skills Shape services, resources, workshops or offers where you have given consent to receive marketing communications.
You can unsubscribe at any time by:
Using the unsubscribe link in an email
Contacting us at paul@skillsshape.co.uk
We will not sell your personal information to third parties.
7. Who We May Share Information With
We may share information with trusted service providers where necessary to run Skills Shape and provide our services. This may include:
Squarespace, which supports our website and website forms
Microsoft 365 and Microsoft Bookings for email, document storage and appointment booking
Payment providers, if used
Accounting providers or professional advisers
Insurance providers, where required
Email marketing or CRM providers, if used
IT, website or technical support providers
Organisations that refer an individual to us, where this has been agreed or is necessary for programme delivery
Safeguarding, emergency or statutory agencies where we believe there is a legal duty or serious safety concern
We only share information where necessary, appropriate and lawful.
8. Special Category and Safeguarding Information
We do not usually need to collect special category personal data, such as health information, ethnicity, religion or information about mental health.
However, in limited situations, an individual or parent/carer may choose to provide information that is relevant to safe and appropriate support.
Where this happens, we will handle the information carefully and only use it where necessary, lawful and appropriate. We may ask for explicit consent where required.
If we believe someone is at immediate risk of harm, we may need to share relevant information with appropriate services to protect safety and wellbeing.
9. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected.
As a guide:
General enquiries that do not become customers: up to 12 months
Marketing contacts: until you unsubscribe or withdraw consent
Coaching, workshop and customer records: up to 6 years after the end of the service, unless a different retention period is required
Financial and invoice records: retained in line with legal and accounting requirements
Safeguarding records: retained for as long as necessary to protect individuals and meet legal or safeguarding responsibilities
We may securely delete or anonymise information when it is no longer needed.
10. How We Keep Information Secure
We take appropriate steps to protect your information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include:
Password-protected systems and devices
Secure email and cloud storage
Restricted access to customer information
Appropriate privacy and confidentiality procedures
Secure deletion or disposal of records when no longer required
No online system can be guaranteed completely secure, but we take reasonable steps to protect the information we hold.
11. International Transfers
Some of our service providers may store or process information outside the UK.
Where this happens, we will use providers that have appropriate safeguards in place to protect personal information in line with UK data protection requirements.
12. Your Rights
Under UK data protection law, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Withdraw consent where we rely on consent
Ask for your information to be provided in a portable format where applicable
Complain to the Information Commissioner’s Office
To exercise any of these rights, please contact us at:
We may need to confirm your identity before responding to a request.
13. Children and Young People
Skills Shape may provide support to young adults and, where appropriate, younger people through organisations, programmes or parent/carer arrangements.
Where we collect information from or about a younger person, we aim to provide information in a clear and age-appropriate way. We may communicate with a parent, carer, referrer or organisation where appropriate, agreed or required for safeguarding.
14. Links to Other Websites
Our website may contain links to third-party websites, including booking platforms, social media pages or partner organisations.
We are not responsible for the privacy practices of external websites. Please check their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal requirements.
The latest version will always be published on this page.
16. Contact Us
If you have questions about this Privacy Policy or how Skills Shape uses personal information, please contact:
Skills Shape
Email: hello@skillsshape.co.uk
Website: www.skillsshape.co.uk